Our Commitment
Every artwork is created with care and shipped using gallery‑standard packaging to ensure it arrives safely. Because each piece is an original, one‑of‑a‑kind work, we maintain a clear and fair refund policy that protects both the collector and the artist.
Returns for Damaged Artwork
If your artwork arrives damaged, we will make it right.
To request a damage claim:
- Contact us within 48 hours of delivery.
- Include clear photos of:
- The damaged artwork
- The packaging (inside and outside)
- The shipping label
- Keep all packaging materials until the claim is resolved.
Resolution Options
Depending on availability, you may choose:
- A replacement (if the artwork is still available)
- A full refund
- A credit toward another piece
We handle all carrier insurance claims on your behalf.
Returns for Non‑Damaged Artwork
Because each piece is an original artwork, we do not accept returns or exchanges for reasons such as:
- Change of mind
- Color differences due to screen variations
- Size misjudgment
- Buyer’s remorse
Please review all artwork details, dimensions, and photos carefully before purchasing.
Lost or Stolen Packages
If tracking shows your package as lost, we will work with the carrier to investigate and resolve the issue.
If tracking shows delivered but you cannot locate the package:
- Check with neighbors or building management
- Verify the delivery address
- Contact the carrier directly
- Notify us so we can assist with next steps
Carrier decisions determine eligibility for replacement or refund.
Cancellations
Orders may be canceled before the artwork has shipped.
Once an order is marked as shipped, cancellations are no longer possible.
Incorrect or Incomplete Addresses
If an order is returned due to an incorrect or incomplete address:
- You may request reshipment (additional shipping charges apply)
- Or request a refund minus shipping costs
Refund Processing
Approved refunds are issued to the original payment method within 3–7 business days after confirmation.
Questions?
If you have any questions about refunds, returns, or order issues, please reach out. We’re here to ensure your experience is smooth, transparent, and enjoyable.